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Return Policy
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Return Policy
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In-stock or on-hand items:
For returns of damaged products, contact me immediately. Damaged items are eligible for replacement only. See "Damage" below for more info.
Returns due to the product not being what you wanted must be sent back within 14 days of receipt of the item. I will refund the initial purchase cost upon receipt of the the undamaged item. You as the buyer will be responsible for all shipping costs. I do not currently charge any re-stocking fees.
Commissioned pieces:
Returns of custom or commissioned pieces are accepted ONLY if the piece is flawed. Returning an item because it is not quite what you had envisioned is not allowed. I will provide you with written descriptions, sketches, drawings and progress photos to be sure we are in agreement on what is being built. Look them over carefully. If you're not sure about something, ask questions. I don't mind. I want it to be right as much as you do.
Damage:
I do not assume responsibility for damage done by a carrier while your item is being delivered. All my shipments are packaged carefully and fully insured. Very few of my shipments are damaged in transit. If your item is one of these rare cases, let me know right away so I can contact the carrier to file a claim.
If you are returning part of an item for repairs or adjustment, contact me for instructions on how to properly remove the part. Then pack it carefully and ship it via UPS Ground or FedEx Ground. Insurance is highly recommended.
IMPORTANT: Any item being returned must be packed PROPERLY. If the item is destroyed in shipment to me because you did not pack it properly we will seal the box back up and return it to you as is. I put a great deal of care into packaging my products so they have the best possible chance of arriving intact. You must do the same. If you are not able to do this take it to a Pak-Mail or Mailboxes Etc store and have them pack it for you.
All returns are to be shipped to:
Tim Hornshaw
15774 Ransom st.
Holland, MI. 49424
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